Shipping policy

At Black & White Apparel, we are committed to delivering your orders efficiently and securely. Please review our shipping policy to understand our process and timelines.

Shipping Rates

  • Standard Shipping: Flat rate or free above a specific amount, e.g., Free for orders over RM150, otherwise RM6 flat rate."
  • International shipping rates will vary based on destination and package weight. Fees will be calculated at checkout.
  • At present, we only ship within Malaysia 

Processing Times

  • Orders are processed within 1-3 business days (excluding weekends and public holidays).
  • Once your order is shipped, you will receive a confirmation email with a tracking number.

Shipping Times

  • Local Shipping (Malaysia):
    • Standard: 3-5 business days
  • International Shipping:
    • Delivery times depend on your location and shipping method. Estimated timelines are provided at checkout.

Order Tracking

  • All orders come with a tracking number. Use this to monitor your package status through the provided courier service.

Shipping Restrictions

  • We currently do not ship to any international countries yet and will provide future notices upon any changes.
  • Any additional customs or import duties are the responsibility of the buyer for international orders.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or unclaimed packages, we will contact you for reshipment. Additional shipping fees may apply.

Lost or Damaged Items

  • In the rare event of a lost or damaged shipment, please contact us at help@products2u.my within 7 days of the expected delivery date. We’ll assist you in filing a claim with the courier.

Contact Us

For any questions regarding shipping or your order status, feel free to reach out at help@products2u.my. We’re happy to help!

Thank you for shopping with Us!