Refund policy

At Black & White Apparel, we prioritize your satisfaction and strive to ensure that every purchase meets your expectations. If you're not entirely happy with your order, we’re here to help.

Eligibility for Returns

1. Time Frame: You may request a return within 5 days of receiving your order.
2. Condition: Items must be:
   • Unused, unwashed, and in their original condition.
   • With tags and packaging intact.
   • Free from stains, odors, or damage caused by misuse.

Non-Returnable Items

• Sale or discounted items.
• Gift cards or promotional items.
• Customized or personalized orders.

Return Process

1. Initiate a Return:
   • Email us at help@products2u.my with your order number, reason for return, and photos (if applicable).
2. Approval:
   • Once your return is approved, we’ll provide you with a return address and instructions.
3. Shipping Costs:
   • Customers are responsible for return shipping unless the item is defective or incorrect.

Refunds

1. Eligibility:
   • Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
2. Refund Process:
   • Approved refunds will be processed within 7 days to your original payment method.
3. Deductions:
   • Original shipping costs are non-refundable.
     

Exchanges

If you need to exchange an item for a different size or color, please contact us at help@products2u.my. Exchanges are subject to availability.

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 5 days of delivery. We’ll arrange for a replacement or a full refund, including shipping costs.

Contact Us

For any questions or concerns regarding your return or refund, please reach out to our support team at help@products2u.my or Whatsapp us at +60193872239. We’re happy to assist you!

This policy ensures a smooth and fair process for all our customers. Thank you for choosing Black White Apparel!